At Strata Community Insurance, we’ve spent decades delivering tailored solutions that protect Australia’s strata communities. As a privately owned specialist insurer, we’re known for our deep expertise, reliable service, and strong industry partnerships.

We’re now looking for a proactive, experienced Claims Consultant to join our QLD team on a 6-month contract. This position can be based from any of our offices Australia wide and would suit someone who brings strong technical insurance capability along with empathy, sound judgment, and a proactive approach to navigating complex claims. Someone who takes ownership, communicates with clarity, and thrives in a collaborative, fast-paced environment.

Locations - Sydney, Melbourne, Brisbane, Adelaide or Perth

About the Role

As a Claims Consultant, you will:

• Proactively manage claims end-to-end, analysing policy terms and applying sound judgment.
• Communicate clearly and empathetically with assessors, builders, brokers, and strata managers.
• Navigate escalations and high-value decisions with confidence and care.
• Select and coordinate service providers, including assessors, builders, and legal specialists.
• Identify opportunities to streamline processes and improve claims outcomes.

About You

You’re an insurance professional with a solid grounding in claims management. You enjoy solving problems, supporting customers, and making a meaningful impact during challenging moments.

You bring:

• Experience managing property claims or a background in loss adjusting.
• Strata experience (highly regarded, but not essential).
• Clear, professional, and empathetic communication skills.
• A curious mindset and a passion for continuous improvement.
• Strong attention to detail and confident decision-making under pressure.
• Full working rights in Australia.

What You’ll Love About Working at SCI

• Flexibility: Hybrid work options from our Brisbane office to balance work and life.
• Growth & Learning: Access to pathways through ANZIIF, Allianz, and tailored professional development programs.
• Wellbeing: Employee Assistance Program (EAP) available to you and your family.
• Coffee-a-Day: Barista-made coffee, every day.

If you’re ready to manage claims with confidence, collaborate across specialties, and grow your career, we’d love to hear from you.

Apply now and be part of building a Better, Brighter Strata Community.