At Strata Community Insurance, we’re proud to be a privately owned specialist insurer dedicated to protecting Australia’s strata communities. With a reputation built on deep industry knowledge, reliable service, and doing what’s right, we’re committed to delivering trusted insurance solutions that make a real difference.
We’re looking for a Dispute Resolution Specialist to join our Legal & Governance team. In this key role, you’ll manage complaints with empathy and professionalism, helping shape a fair and transparent customer experience. You’ll also contribute to service improvements and uphold the values that define our business.
Location: Sydney, Melbourne, Brisbane, Adelaide, or Perth (flexible)
What You’ll Do:
- Investigate and assess complaints, gathering insights from stakeholders
- Deliver clear, well-reasoned decisions and communicate effectively with all parties
- Apply your knowledge of dispute resolution, legal principles, industry codes, and AFCA decisions
- Handle sensitive matters with discretion and empathy
- Ensure compliance with legal and regulatory obligations
- Identify recurring issues and recommend process improvements
- Collaborate across teams to promote service excellence
What You’ll Bring:
- Experience in general insurance claims, complaints handling, or dispute resolution
- Strong communication and interpersonal skills
- Sound judgment and a customer-first mindset
- A collaborative approach and ability to build rapport
- Full Australian working rights
Why Join Us?
- Flexibility & Balance: Flexible work arrangements to support your lifestyle
- Growth & Learning: Access to ANZIIF, Allianz programs, and tailored development pathways
- Leave & Support: Paid parental leave with super, and the option to purchase extra annual leave
- Wellbeing & Security: Salary continuance insurance, salary packaging, and a dedicated EAP
At Strata Community Insurance, diversity, equity, and inclusion are at the heart of who we are.
Ready to make a difference? Apply now and be part of a team where your work truly matters.
