At Strata Community Insurance, we have decades of experience delivering insurance solutions to protect strata communities. A privately owned business, we are a trusted leader in the strata insurance industry, delivering reliable and expert service.

We believe in fostering an environment where everyone feels valued, empowered, and supported in their growth. Our team is at the heart of everything we do, and we are committed to helping everyone to achieve their personal and professional aspirations.

The purpose of the Claims Consultant role is the proactive management of claims, and to provide exceptional levels of satisfaction for all key partnerships.

About the role

• Ensure legitimate claims are paid in accordance with policy conditions, by providing technical expertise and management.
• Seek approval on all Claim Declinatures before they are issued to the respective client in-line with claims authority matrix.
• Liaise with Builders, Engineers, Assessors, Brokers, Strata Managers and various internal stakeholders, to achieve the agreed KPI’s and service standards.
• Refer any claims which exceed claims authority.
• Identify and share possible improvement areas with claims processes and procedures, to deliver best practice

About you

• Insurance industry experience is essential
• General Insurance Claims experience would be highly regarded.
• You must have full working rights in Australia to be considered for this role.

Supporting your wellbeing through a range of employee benefits:

• Flexible work: Balance your work and personal life.
• Career: Access to professional development through ANZIIF & Allianz, and continuous learning aligned to your individual goals.
• Personal: Ability to purchase additional Annual leave and paid Parental leave including superannuation.
• Financial: Salary Continuance insurance, and salary sacrifice options.
• Mental & Physical: Employee Assistance Program (EAP) to support your wellness journey.

Working at Strata Community Insurance

At Strata Community Insurance, we embrace diversity and inclusivity, welcoming individuals from all backgrounds, cultures, and experiences. We encourage you to bring your full self to work, as we strive to create a space where everyone can thrive.

Join us and become part of a team that values your contributions and helps you grow your career.

We look forward to receiving your application