At Strata Community Insurance (SCI) we’ve spent decades protecting strata communities across Australia and our purpose is to be the champion for a better, brighter strata community.

We believe our people are our greatest strength. That’s why we foster a culture where individuals are supported, empowered, and encouraged to achieve both personal and professional success.

We’re currently seeking a Dispute Resolution Specialist to join our Legal & Governance team. In this pivotal role, you’ll help shape the customer experience by managing complaints with professionalism, empathy, and a solutions-focused mindset. You’ll play a key role in continuous service improvement and help uphold the fairness and integrity that define our business.

Location - can be based at any of our offices Australia wide - Sydney Melbourne Brisbane Adelaide or Perth

About the Role:

• Investigate and assess complaints by gathering and analysing relevant information from stakeholders.
• Deliver well-reasoned written decisions and communicate effectively with complainants, internal teams, and third parties.
• Apply your knowledge of dispute resolution processes, legal principles, industry codes, and AFCA decisions to resolve complaints efficiently and fairly.
• Manage both verbal and written communications with professionalism and empathy.
• Ensure compliance with all relevant legal, regulatory, and contractual obligations, including the General Insurance Code of Practice.
• Contribute to process improvements by identifying recurring issues and recommending actionable solutions.
• Collaborate closely with internal departments and external partners to promote service excellence and uphold our values.

About You

• Background in general insurance claims, complaints handling, or dispute resolution.
• Strong interpersonal and communication skills with a customer-first approach.
• Sound judgment and discretion when managing sensitive or confidential matters.
• A collaborative mindset with the ability to build rapport across diverse teams.
• Full Australian working rights required.

What We Offer

Flexibility & Balance: the cornerstone of how we work from our office locations Australia wide
Growth & Learning: Access to development pathways through ANZIIF, Allianz, and tailored professional learning programs.
Leave & Support: Paid parental leave with super, the option to purchase extra annual leave.
Wellbeing & Security: Salary continuance insurance, salary packaging options, and a dedicated Employee Assistance Program (EAP).

Why Strata Community Insurance?

We’re proud to create a workplace that reflects the communities we serve. Diversity, equity, and inclusion are at the heart of who we are. We encourage applications from people of all backgrounds and experiences - you belong here. If you're ready to make a difference and grow your career in a values-driven organisation, we’d love to hear from you.

Apply now to join a team where your work truly matters.