At Strata Community Insurance (SCI), our vision is to be the Insurance Partner of Choice for the Strata Community. We’re looking for a proactive and detail-oriented Insurance Operations Coordinator to support our underwriting team by delivering efficient, accurate and timely administrative services.

This is an excellent opportunity for someone early in their career - whether you’re a school leaver, graduate, or someone with customer service or administration experience looking to build a long-term career in insurance and financial services.

About the Role

In this role, you’ll play a critical part in helping our underwriting team respond quickly and effectively to customer and intermediary requests. You’ll manage a high volume of operational and administrative tasks, ensuring work is completed accurately, within service standards, and in line with company procedures.

You’ll work closely with Underwriters and internal stakeholders while gaining valuable exposure to the insurance industry and underwriting processes.

Key Responsibilities

• Support Underwriters by completing a range of underwriting administration tasks
• Learn and apply underwriting guidelines to ensure accurate data collection and processing
• Maintain accurate records across internal systems and tools
• Prepare customer and intermediary correspondence and documentation
• Respond to service support requests within agreed Service Level Agreements (SLAs)
• Process policy documentation and follow-up requirements
• Assist with renewals, intermediary appointments and portal enquiries
• Maintain task tracking tools to ensure workflow visibility and timely completion
• Contribute ideas and feedback to improve team processes and efficiency

Skills & Experience

• Previous experience in administration, customer service or operations support
• Strong written and verbal communication skills
• Good computer literacy and ability to learn new systems quickly
• School leavers and university graduates are encouraged to apply
• Insurance experience is beneficial but not essential

You must have full working rights in Australia to be considered for this role.

What you’ll enjoy most about working at SCI

• Flexibility: the cornerstone of how we work from our Sydney or Perth offices.
• Growth & Learning: Access to learning pathways through ANZIIF, Allianz, and an individual development plan tailored to your personal and professional goals.
• Leave Benefits: option to purchase extra leave and paid parental leave with superannuation.
• Financial Safeguards: Salary continuance insurance and salary-sacrifice options.
• Wellbeing: Employee Assistance Program (EAP) accessible to you and your family to support your overall wellbeing.

Ready to Make a Difference?
 

If you are motivated to contribute to a high-performing national team while advancing your career in the insurance sector, we encourage you to apply now!